Our Guarantee to You
If for any reason you are unhappy with the products you received, please send them back to us within 30 days of the invoice date for a full product refund.
When sending us returns please include the following: a copy of your invoice, your name, telephone number, address and a short explanation for the reason of the return.
- Refunds for returned merchandise will be issued only for material returned in its original packaging.
- We are unable to accept returns on products that have been mixed or blended together with other ingredients.
- We do not accept returns for clearance or sample items.
- All returns must arrive in good condition - damaged items will not be refunded, unless it is the error of Inesscents®.
- All return shipping charges are the sole responsibility of the customer, unless it is the error of Inesscents®.
- All returns must be postmarked within 30 days of the invoice date to qualify for a refund.
- Refused or non-deliverable packages will be cancelled upon receipt and will be subject to a return shipping fee.
- Please do not return products that do not meet the above criteria, as we will not be able to issue a refund and cannot return the item(s) to you.
For questions concerning returns please contact our office at:
Phone: (541) 482-2799
PLEASE RETURN MERCHANDISE TO:
668 Tolman Creek Road
Ashland, OR 97520
Made an order and decided you need to cancel? Here’s what you need to know.
- If the order is cancelled prior to shipment, a refund will appear in your bank account within *3-5 business days.
*Processing times are dependent on your banking institution.
If the order has already shipped out, it will be processed as a return. Please read our Returns and Refunds Policy for more information.